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Review by Pam Reeve

 We chose one of the busiest Saturdays of the year for our first experience of Eurotunnel. My husband, 5 children, 2 cars and I arrived in good time for our 9.21am pre-booked crossing on August 14th. Unfortunately, a signal problem caused an unadvertised delay of one hour. I was surprised to see the number of cars that had turned up without pre-booking, but the Eurotunnel staff did not seem phased in the slightest.
 

Our enforced delay meant we had a chance to look around the terminal centre. I was very impressed. Most of the goods on offer in the old duty free shops were still on offer at excellent prices, and I managed to buy a bottle of my favourite perfume in a size I can't readily get at home, for £38 less than the normal retail price.

The bistro type restaurant was very crowded, but the staff were excellent handling things quickly and efficiently and the prevailing atmosphere in the centre was happy and positive. Everything still has a new, modern, clean and appealing feel to it.

When you get to the terminal, you are issued with a letter, denoting the train you will be boarding, and in the centre there are screens and loudspeaker information to keep you informed of when you should proceed back to your car for boarding. When your letter is called, you can return to your car, and boarding is quick and efficient.

We left exactly an hour later - as stated. Once inside the train, cars are left in gear, or with their handbrakes on. You can tell when the train is moving, but the whole crossing takes just 35 minutes and is very painless.

I was slightly nervous about using the tunnel as I thought I would feel claustrophobic but it wasn't a problem. I was much reassured when I realised that we were actually travelling under rock - and the water was a long way above us.

Our return journey two Saturdays later, at 17.20 (French time) was an absolute dream. We arrived at the terminal at 16.40 and drove swiftly through the formalities onto a train. We did not object to the fact that we travelled on the 17.00 train. No hassle -easy, quick and very well run. I will certainly use Eurotunnel again.



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